I’m not a first time traveller, I’m not a fussy traveller, I’m also not one to take crazy policies lying down. Indigo, you have enraged the mother in me and I’m sitting in your flight from Mumbai to Goa and typing this out.
I walk into the airport almost an hour and a half before the schedules flight time. I am travelling with my two kids and husband. I walk towards the counter which has a board mzshowing infants. The help staff stops me and says, ‘madam yeh line only for mother and infant.’
I point to my 1.5 year old and say, ‘he is an infant.’ By then your staff has come close to me and asks, ‘you bought infant ticket for him?’ I’m not sure what that means even so say, ‘yes, he is an infant so I have bought an infant ticket for him.’
After this conversation I go and stand in the queue. The loader comes back to me and asks my husband to go to the other queue. Now this is where my issues begin. We are a family of four travelling together. Our tickets are in one mail, what sense would it make to split us up and leave me with two children, one of whom is by now howling.
I tried my best to request, ask, question, and even argue about this policy. I would assume you have a counter for special assistance to work efficiently and offer assistance. But this policy defeats that completely. If my husband were to travel with the infant would he not be allowed to stand in that counter? #sexistmuchisn’tit? #regressivepolicy
Also, when you are printing three boarding passes how is it going to make a difference if you printed one more. I would think it’s better use of the time and resources on hand. #timetorethinkindigo
While I was checking in your staff at the counter asks me to place my bags on the belt, now what’s the big deal about the separate counter if you don’t even help me with my baggage? You saw I had my child in one arm and a bag in the other. For that you say to me, ‘ma’am please ask your husband to place the bags on the belt.’ Come on, for picking up the bags you want my husband to stand around otherwise you were happy to shoo him away to another counter. #whatsensedoesitmake
I ask you why you have that special assistance counter? Is it for the mothers comfort? The child’s comfort? Because neither me or my children felt comfortable. Also, if I were to stand in that counter and check in and then had to wait another 20 odd minutes for the husband to check in, what sense does the special assistance make? I’m waiting around anyway.
Also, indigo you are not doing me a favour by flying me. So please throw the nose up in the air and we are too good for you attitude out of the window. I understand you work on a low fare model but here’s what I suggest, increase your prices to match the better airlines and then see how many customers stay loyal to your airline. I know I won’t.
#disgruntledcustomer #indigogroundstaffbemoresensitive #nomoreindigo